Each time a text message is sent, your staff member's log in details are appended to the end of the message. Because of this, and because the amount of characters in their log in details vary, it's not possible to say how many characters are added but it is possible that these log in details can take the message length over the 160 character limit. Before messages are sent, you will be shown how many message credits will be deducted and you will be asked to confirm this. At this point you are able to cancel and shorten your message if wish to.
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